How can I change address or phone number in Order?

If you wish to change address or phone, you can connect us on care@vagadskhadi.com / +91 98799 49067. If your order is not shipped, our team shall make the necessary changes. You cannot change the address once the order is shipped.


How do I check the current status of my order?

You can review the status of your orders by visiting the "Order History" tab in your "My Account" page and you can instantly see the status of a specific order and all your past orders.

Once the order is shipped, the order will have a 'shipped' status. You can track in detail through the tracking details shared on your registered phone number.


What do I do in cases of failed delivery?

In case of any concern with delivery of your order, you can contact us on care@vagadskhadi.com / +91 98799 49067.


Return And Refund!

This item is non-returnable Terms & Conditions applied..

  • If received a damaged /defective /wrong product
  • Product is used or altered
  • Please Note: The request will be accepted only if request is initiated within 5 days post order delivery.


How can I track my return status?

  • Once we have received your returned order, we'll take the necessary action and we'll update you through email/Phone.


Can I ship the products to an address that is different from my billing address?

  • Yes, Definitely!
  • You can do so by filling in your address as the "billing address" and the address you wish to ship your order to, as the "shipping address"


Can I order a product that is “Out of Stock”?

  • Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock.



How does the delivery process work?

  • Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
  • Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
  • Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.


What is the range of locations to which Lakmé ships their products?

  • We ships throughout India!

What is the estimated delivery time?

  • We dispatch most orders within 2-5 business days (i.e. excluding Sundays and public holidays).
  • If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date. After that is ussaly takes 5 to 7 days for delivery.

Are there any shipping charges applicable on my order?

  • No, on order above 500/-


How do I pay for a purchase?

We offers you multiple ways to pay securely. These include:

  • Debit and Credit Cards
  • Net banking
  • Wallets
  • UPI
  • Cash on Delivery

How safe is it to use your debit/credit card or make an online payment on Lakmé?

We use the 3D Secure payment gateway for card payments and the RAZORPAY payment gateway for netbanking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Vagad's Khadi are processed in an extremely secure environment.